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The people’s newsroom

PolicyRailways

Railway police to join RailMadad complaints system ahead of Diwali and Chhath rush

The eighth conference of Government Railway Police chiefs, hosted by the RPF in New Delhi, pressed for tighter coordination between railway, state and metro police as festival crowds build.

From the editorial desk · New DelhiPublished
Passengers at New Delhi railway station (file photo)
Passengers at New Delhi railway station (file photo)Photo: Ravi Dwivedi / Wikimedia Commons, CC BY-SA 4.0

Key points

  1. GRP personnel are being brought onto RailMadad, the railways' passenger grievance platform.
  2. The 8th All India Conference of GRP Chiefs ended in New Delhi on Friday.
  3. Delhi Division set out its Diwali and Chhath crowd plan with Delhi Police and Delhi Metro.

Government Railway Police (GRP) personnel are being brought onto RailMadad, the railways’ passenger grievance platform, as the network prepares for the Diwali and Chhath travel rush, the Ministry of Railways said on Saturday.

The step was a highlight of the 8th All India Conference of GRP Chiefs, organised by the Railway Protection Force (RPF), which ended in New Delhi on Friday. The integration, handled by the Centre for Railway Information Systems, is meant to speed up the handling of passenger complaints, share information between forces on time and let officers track how complaints are dealt with.

The conference stressed what the ministry called stronger coordination among the RPF, the GRP and state police, along with intelligence-led policing, and discussed emerging security threats and best practices.

Plans for the festival rush

Crowd management for Diwali, Chhath and other festivals took up much of the discussion. Northern Railway’s Delhi Division described how it is working with Delhi Police, the GRP and Delhi Metro, with CCTV surveillance, public announcements, barricading, holding areas for passengers and dedicated control rooms.

The ministry said the conference underlined the need for advance planning, smooth passenger movement and coordinated deployment of security staff during peak festive travel.

The ministry did not release figures on deployments or on the expected number of festival travellers, and did not name the officers who addressed the conference. The busiest travel days around Diwali and Chhath are still ahead.

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